RESUME
PERSONAL INFORMATION
BIRTHDAY
STATUS
RESIDENCE
NATIONALITY
MOBILE
Moray Laing Fleming
August 23, 1971
Married
Philippines
Hong Kong
United Kingdom
m@flemings.net
+63 999 181 2129
PROFESSIONAL INFORMATION
Summary
Shared Services and Operations leader with 30+ years of international experience building and transforming back-office functions into scalable, high-performing service centers. Proven track record of leading multi-site operations, scaling teams from startup to 150+ FTEs, and delivering measurable cost efficiencies through process redesign, automation, and Lean methodologies.
Known for applying structured continuous improvement approaches, including 5S and Six Sigma principles, to enhance operational control, reduce waste, and improve service delivery. Experienced in aligning local operations with global business objectives while fostering a practical, accountable, and people-focused culture.
Key Skills
- Shared Services Operations & Transformation
- Operational Excellence (Lean, 5S, Six Sigma Principles)
- Process Redesign & Continuous Improvement
- Automation & Digital Workflow Solutions (Power Platform)
- Workforce Management & Capacity Planning
- SLA / KPI Performance Management
- Cost Optimization & Budget Control
Professional Development
- Scaled a captive shared services operation from 46 to 177 FTEs while maintaining a lean management structure, improving operational efficiency and span of control
- Reduced payroll processing costs by approximately 85% through the implementation of automated and self-service solutions
- Delivered over $1M in annual cost recovery through contract optimization, and establishment of centralized cost control functions
- Led the design and successful relocation to a 400-seat operational facility, enabling future growth and improving infrastructure reliability and security
- Transformed a low-trust back-office function into a structured, performance-driven shared services center with improved accountability and service delivery
- Introduced automation and process improvements across HR and operational workflows, reducing manual effort and improving data accuracy and reporting visibility
PROFESIONAL EXPERIENCE
General Manager - Philippines
Asian Sourcing Link Philippines, Inc. | Angeles City, Philippines | June 2023 – Present
Appointed to lead the transformation and rapid scale-up of a captive shared services center supporting global sales operations, with a focus on building a scalable, cost-efficient operating model under constrained budget conditions.
- Scaled operations from 46 to 177 FTEs while maintaining a lean leadership structure (4 direct managers), improving span of control and operational efficiency
- Led end-to-end site strategy, including design and relocation to a 400-seat facility, overseeing IT infrastructure, network architecture, and physical security systems
- Introduced automation and self-service solutions, reducing payroll processing costs by ~85% and significantly improving turnaround times
- Established structured oversight of employee lifecycle processes (onboarding, workforce tracking, offboarding), improving data visibility and operational control
- Conducted time and motion studies to identify process inefficiencies, supporting workforce planning and productivity improvements
- Acted as primary liaison with global stakeholders, aligning local operations with broader business and cost optimization strategies
General Manager - Philippines
Wallem Group | Clark Freeport Zone, Philippines | February 2012 – April 2021
Led the transformation of a regional back-office function into a structured, performance-driven shared services operation, improving trust, accountability, and service delivery to global stakeholders.
- Managed multi-functional operations with 64–96 FTEs, leading 5 managers and support teams across finance, administration, and operational services
- Repositioned the center from a transactional support function to a trusted partner through governance improvements and enhanced service visibility
- Applied Lean principles, including 5S and structured process improvement approaches, to streamline workflows, improve accountability, and reduce operational inefficiencies
- Transitioned payroll and internal services to SaaS-based self-service platforms, improving accuracy, transparency, and efficiency
- Designed and deployed internal automation tools (PowerApps) to streamline cost management, approvals, and funding workflows
- Expanded service scope to include client-facing and revenue-generating functions, including global cost control and vendor management
- Delivered over $1M in annual savings through contract management, and centralized cost control initiatives
IT Technical Director
CB Richard Ellis Ltd. | Hong Kong | October 2006 – January 2009
Oversaw regional IT operations supporting rapid business expansion across Greater China, ensuring scalable infrastructure and consistent service delivery across multiple markets.
- Led a distributed team of 12 across Hong Kong, Mainland China, and Taiwan, supporting regional growth initiatives
- Implemented standardized infrastructure and network solutions to enable expansion into Tier 2 and 3 cities
- Delivered regional MPLS network and centralized security solutions, improving system reliability and data protection
- Ensured compliance with global governance frameworks, including Sarbanes-Oxley (SOX) requirements
- Partnered with global IT leadership to align regional execution with enterprise strateg
Regional IT Manager
Linkforce Ltd. (Formerly AMEC E&M) | Hong Kong | March 1999 – August 2006
Led IT strategy and delivery for large-scale infrastructure and engineering projects across APAC, supporting complex, multi-site operations.
- Managed IT operations for 300+ users across 17 sites in multiple countries, ensuring consistent service delivery in distributed environments
- Designed and implemented cost-effective network solutions (including early VPN adoption) to connect remote and offshore sites
- Introduced electronic document management systems, accelerating processing of claims and documentation valued at $12M+
- Standardized IT infrastructure and collaboration tools, improving cross-border coordination and operational efficiency
Earlier Career
- IT Consultant – ML Technical Services (2009–2012)
- Senior Designer / IT Manager – HT Technologies (1996–1999)
- CAD / IT Manager – Gregory Asia (1994–1996)
- Computer Programmer – China Light & Power Company (1992–1994)
Professional Development
- Lean Process Improvement & Continuous Improvement (5S, Six Sigma principles)
- IT Infrastructure & Enterprise Systems Implementation
- Microsoft 365, Power Platform, and Business Process Automation
- Leadership Development, Coaching, and Corporate Communication
- Occupational Safety & Health Training and Compliance
- Military Leadership Training – Royal Air Force Officer
Leadership Approach
- Builds accountable, high-performing teams through clear expectations, coaching, and structured feedback
- Uses data and operational insights to drive decision-making and performance improvement
- Creates practical, people-focused environments that balance efficiency, engagement, and retention